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Krazycolin avatar image
Krazycolin asked SonantAlpaca answered

Why are some posts getting answers by Asobo and others... not. EG: my post on faceplanting

Hi @asobo team.

I'm trying to assess what your methodology is when it comes to answering our questions... (or not, as the case may be).

Seems to me that you'd want to be at least making comments on all of the questions.

Though I can't speak for all devs in here, I can say that we'd only post something if we need answers...

Let us know please.

thanks

c

aircrafthelp
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Krazycolin avatar image
Krazycolin answered

FYI, this is not meant as a disparagment or any kind of attack...

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mattnischan avatar image
mattnischan answered Krazycolin commented

Whether or not a question gets a comment depends on how much time the team has available and if they actually have the answer to the question. Additionally, much like Stackoverflow, this board is intended not just as dialog between us on the MSFS team and users, but for users to also help each other.

For example, the reason a given plane might be flipping over could be many factors, such as improperly located contact points all the way to a sim bug. Getting the answer to that would involve loading the plane up and doing testing on the team end, which can be time prohibitive.

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So, if they don't answer, it means they don't have a solution?

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I know that's facetious but still...
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runshotgun avatar image
runshotgun answered

Even some of the top ideas/questions aren't getting replies.

Shout in the void and maybe, one day, magic will happen.

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IcemanFBW avatar image
IcemanFBW answered

Agreed, at least for "ideas". Most, if not all, of the top-voted ideas have received no feedback, or feedback only from other 3rd party devs expressing their support for the idea. Since these are ideas, they don't really require an in-depth technical response as questions do, but at least a confirmation whether this is being worked on, potential sub-features, and a rough release timeline (e.g. SU6, SU7, not planned, etc., like the regular wishlists).


Screenshot.


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SonantAlpaca avatar image
SonantAlpaca answered

Hi @Krazycolin,

Actually, on Asobo side behind this DevSupport platform, there is a team of 2 people: Sylvain ( our FlyingRaccoon), and myself.

It isn't a full time job for any of us: he's our Tech QA and I'm the producer. As such, I should be able to answer your Ideas requests - at least by aknowledging. I'm sorry if I don't always find time for that.

We'd love to hire someone at some point, to have more time to investigate your bugs and answer your ideas. I believe Sylvain already takes a lot of time to do that, to search for answers, to ask you for more details... But the sim is big, and I really need to kindly remind you that we're just 2 behind this, and that we're trying our best. And it really helps when you provide very documented questions: the more details, the easier it is for us to understand what you're trying to do, and to find out if it's a bug or a lack of documentation.

Right now, we can answer every question just to let you know that we've received it, and that we'll be investigating - because we read ALL your posts, we really do!

And like it was stated by Matt above, this platform is also meant for the community to help each other :) So, I can only encourage you to take a look around and see if you can help other people as well.

I hope you will understand our point of view with this answer - we don't mean to ignore questions, authors or topics, not at all! But the 2 of us are doing our best, and so is the developers team working besides us.

Have a good day!

Alyzée


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