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GimbalAxis avatar image
GimbalAxis asked FlyingRaccoon answered

MSFS 40th Premium Deluxe license won't authenticate after update (Xbox X)

Hi, Xbox X in MSFS beta testing. Purchased MSFS 40th Edition Premium Deluxe on the Xbox Game Store (on Xbox). It worked fine under, but after the update on Friday Dec 9, I get the following error:

"Due to an unexpected error, your game license cannot be authenticated. To access the online services, make sure to sign in to the Microsoft Store and to Microsoft Flight Simulator with the Xbox Live account that was used to purchase Microsoft Flight Simulator."

I have tried to signout and sign back in.

I have uninstalled MSFS, factory reset Xbox, and signed back in (purchases verified) and re-installed, but the license won't authenticate.

My system is reset, as if I'm a new customer - meaning this would likely happen to new customers too. Someone should look in to this issue. Thanks. I've sent all my info via Zendesk, if you need more info from my machine or account let me know.


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1 Answer

FlyingRaccoon avatar image
FlyingRaccoon answered

Hello @GimbalAxis

DevSupport is dedicated to 3rd party developer support and we can't help on such issues.
If you've already reported the issue through Zendesk, the support team there will review your problem.


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Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.