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Kem_Pesim avatar image
Kem_Pesim asked FlyingRaccoon answered

Important issue since 21/07/21

Hi Since today .

All available sceneries have lost objects ..

It happend also in the editor .

What is happening ? please help

It is a year of work .

My in build new scenery don't have the issue so it is absolutely curious.

Some users also reported the issue .


It is like all before 21/07/21 sceneries have missing objects ... and materials .

All custom objects are now "unknow"...

Please help

scenery
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FlyingRaccoon avatar image
FlyingRaccoon answered

Hello,

About the "unkown" objects in the scenery hierarchy, this issue happens when the scenery is open for edition while the ArtProj asset group has not been built. Building your pakage before edition should fix this issue and we are looking to improve the way this works.

For the objects disappearing in existing packages and for your users, are you witnessing this on the current retail version? What particular action did you perform on the 21th? Did you update your game?

Regards,
Sylvain

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Kem_Pesim avatar image
Kem_Pesim answered

Hello,

1 :

The fact is a user notified us that buildings missing since yesterday.

So we did tests and can confitm that sundenly , buildings of airports released few month ago are missing (with the scenery as usual installed in the community folder)

So i opened the editor and they were also missing .


2.

Yes i can confirm that i am witness of the issue .
Tried all the evening to find why and fix it.

I didn't do anything this day .

The fact is that on my new in build scenery , the issue wasen't there.


3. This morning (22/07/21) , everything is come back to normal working..

Maybe you did invisible internal changes.


From now it is ok , but i added my answers so you are notified.


Thanks for the help

Regards

Kem

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FlyingRaccoon avatar image
FlyingRaccoon answered

Hello.

There isn't any "invisible internal change".

The only occurrences I am aware of about objects reference being lost in a scenery all happen on edition actions (editing a package that hasn't been built previously, removing objects from a modellib/artproj without removing references in the BGL, etc...)

That doesn't mean there isn't an issue that we haven't detected yet.
Can you provide us with the Community package causing the issue and the package sources so we can investigate (all of it in a private comment of course).

Regards,
Sylvain

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