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Kem_Pesim avatar image
Kem_Pesim asked FlyingRaccoon commented

Custom "Asobo" light preset don't work on Xbox

Hello team,
I have a feedback from an Xbox user of our LFKJ airport.
Runway lights don't work (off) , the others (default light row = blue edge are working)

For this airport and to be more accurate , i have used your light preset to create the runway light effect and linked your runway light object (Taxi_Light_White)

Then i manually placed all runway lights .
Normally, it must be the same exact thing that de default light row.


On PC no problems , but it seems that on Xbox it don't work

Thanks for the help on it
Kind regards

scenery
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3 Answers

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FlyingRaccoon avatar image
FlyingRaccoon answered

Hello @Kem_Pesim

We ran QA tests on XBox with your LFKJ scenery and couldn't see any issue.
Runway lights were showing correctly, or at least gave the same result as on PC:
1675266154196.png

Is that the expected result?

If your user still has the issue, he can contact Zendesk support, providing a link to this discussion to show a possible problem with custom scenery has been ruled out.

Regards,
Sylvain




1675266154196.png (164.6 KiB)
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WombiiActual avatar image
WombiiActual answered

Ask the user if it only happens when arriving at the airport from far away or if it also happens when spawning at the airport. Lights are placed according to the ground elevation when the airport loads, which may be above or below the high detail close-up terrain when approaching from somewhere else.

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Kem_Pesim avatar image
Kem_Pesim answered FlyingRaccoon commented

Hi guys,
Thanks a lot for your answers and confirmation.
No problem when spawning.

I told him to rebuild his cache and to try start from the aiport , do 30 miles and come back at night with a simple aircraft.

It seems that is issue was fixed like this.

next time thanks to your confirmation i will tell users to contact ZenDesk
Thanks for your work and help on it

Kind regards

Kem

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WombiiActual avatar image WombiiActual commented ·

You can link them my description of this issue here :) Unfortunately the settings workaround won't be useful for xbox. https://forums.flightsimulator.com/t/floating-runway-lights-pc-xbox/464742/50

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FlyingRaccoon avatar image FlyingRaccoon ♦♦ WombiiActual commented ·
That's likely the problem.

This issue is already being tracked on our side then.

Regards,
Sylvain

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