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AdventumSims avatar image
AdventumSims asked AdventumSims answered

XBOX vs. PC Settings and our Product

Hello,

One of our customers informed us that General Options settings are different on XBOX than on the PC. One option, in particular, would impact the product we just released to Marketplace the past week, AI Worldwide: E-Jets Series. Is there a reason why Use Generic Aircraft Models (AI Traffic) is unavailable on the console? This option is switchable in an OFF/ON state on the PC version.

This becomes an issue because console players, as the current settings, still allow your AI Engine to pull default generic aircraft on consoles, lowering the chance of our customers seeing the aircraft they paid for as they are mixed in with your default generic aircraft.

We had no way to test this before the release and assumed that the product user options were the same for the software across both platforms. I understand some options are not being made available due to the differences in hardware, but not being able to switch this off/on doesn't make sense as it would seem to improve console performance as an option for users.

How do we rectify this issue, and is there any chance of adding this UI option to the console version, so it matches the PC counterpart? or can the AI engine be addressed to prioritize third-party addons over the generic ai models?

Thanks!

Jeff @ Adventum Simulations


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Yoanito avatar image
Yoanito answered

Hello @AdventumSims

This option is, indeed, not available on the Xbox version for optimisation purposes. The option is set to off by default and only generic aircraft should spawn.

" This becomes an issue because console players, as the current settings, still allow your AI Engine to pull default generic aircraft on consoles, lowering the chance of our customers seeing the aircraft they paid for as they are mixed in with your default generic aircraft. "

I'm not really sure to understand this part, are you sure it's your planes that spawn and not generic planes with your livery on them?

I don't think there is a backdoor way to spawn custom planes as traffic planes on XBOX but I will try to find out more.

Best regards,
Yohan

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AdventumSims avatar image
AdventumSims answered Yoanito commented

xbox1.jpegxbox2.jpegHello Yohan,

Thanks for your response.

You mention..."Only Generic Aircraft Should Spawn"

Do you mean our models will not show on XBOX that are provided with the product?

I'm not sure to understand this part. Are you sure it's your planes that spawn and not generic planes with your livery on them?

We provided custom models with their own liveries. We did not add liveries to the generic planes.

Is Live Traffic handled differently? We have had customers provide screenshots of the traffic showing up on XBOX. (See Below).

Thanks!

Jeff @ Adventum Simulations


xbox1.jpeg (73.0 KiB)
xbox2.jpeg (157.4 KiB)
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Yoanito avatar image Yoanito commented ·

Hello @AdventumSims

I apologise for my last message, I was missing some essential information.

The spawn of customized traffic planes is very limited on XBox. In the best case scenario (series X), only a few custom aircraft will be spawned.

This limitation is here for optimization purposes and we don't plan to change this.


We understand this is a problem for your package, we will forward the information and will come back to you.


Best Regards,

Yohan

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AdventumSims avatar image
AdventumSims answered

Hello,

The spawning issue is unfortunate, as we had no way of knowing this until the product was released. If there are no plans to change this, then I will need to discuss this with our Marketplace reps to have the product changed to a PC Only product and have them issue refunds for XBOX users.

We feel uncomfortable selling this product to XBOX users if it will not function or be of the same quality as our PC counterpart. I wish the limitations were brought up during the testing phase by the XBOX testers, or there was a way to test the product on the platform before the official release.

AI Worldwide E-Jets Series added beautiful AI models and repaints to your stunning simulator. It is too bad the XBOX platform is limited in this regard, where XBOX users cannot experience it on their platform.

Jeff @ Adventum Simulations

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