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MatheoF avatar image
MatheoF asked WombiiActual commented

Jetway Issues on SU 5

Since early beta and after release of SU5, I'm having strange behavior of jetways at my airport. Sometimes jetways don't even load, sometimes the jetway links do not connect. I'm using the latest SDK. Same airport file would work perfectly before the update.

I've tried recreating the gate and it does't work. What could it be?
It usually happens when I load into my airport, If I fly there, it works correctly sometimes.

If I load the project into the project editor, everything connects right away.

microsoft-flight-simulator-screenshot-20210728-093.pngmicrosoft-flight-simulator-screenshot-20210728-093.pngjetwayimage.jpeg

scenery
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TDM_SceneryDesign avatar image
TDM_SceneryDesign answered yorgosGK commented

Well I confirm that I have a very similar problem.
If I select to appear on the apron or parked at the gate then I can't see the jetways.

If I choose to appear on the runway and move to the platform, the jetways appear.

and this happens with some betatester, others can see them and others cannot.
it's strange.

in development mode if I can see them and manipulate them, but once compiled they are not seen as I explained.

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Yep, I have a similar problem too on my ENBR freeware. If I spawn at a gate close to the terminals or the south end of the runway the jetways spawn fine. If I spawn at the north parking or north runway end the jetways are gone and it's even ignoring some building excludes.

For this airport I have 100% repeatability on my pc. Spawning on H55 works, H56 does not.

Interestingly, I have the same type of jetways at my ENBO freeware, and that airport seems to work fine.

to SDK team: I'll happily supply project files if it helps.


edit: There seems to be an invisible border running straight through the airport between H56 and H55. I made additional gates with jetways around H56 and they disappear if I start from H55.

Any jetways north of this border disappear when spawning on the south side, and any jetways south of this border disappear when spawning on the north side. It's not a distance issue.

screenshot-2021-07-29-200658.jpg


screenshot-2021-07-29-200247.jpg

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An update to my airport issue: I get the same behaviour if I set an asobo jetway on the gates, so it's not my blender jetways causing it. However, the default scenery does not have the issue.
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I have reported my specific issue with a zendesk ticket (114358).

I made a clean testproject with default jetways to verify the issue. Install the attached airport and go to ENBR (it should contain only 4 parking spots). Starting from parking 1 will show jetways at 1 and 11 (green circles). Starting at 2 will show jetways at 2 and 22 (red circles).

edit to make it clear: parking 1 and 11 is south of the "magic line". Parking 2 and 22 is north of the "magic line". You can't see south jetways if you start at north, and you can't see north jetways if you start at south.



Attached: wombiiactual-airport-enbr-jetwaytest.zip

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%100 the symptoms on my end. I can confirm and replicate this. This is a bummer.


The real time gLTF, the apron issues I worked around - but this is the icing on the cake. This needs a work around asap or a hotfix. I have to get my airport out and the jetways that have been working for months suddenly are not appearing in my export. So discouraging.

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devmode_player avatar image
devmode_player answered

jetway's <IKChain> animation is broken for LODs on SU5, in other words, it's not synchronized when switching from one LOD to another. I guess that's because of new LOD\3D objects optimization algorithm

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yorgosGK avatar image
yorgosGK answered yorgosGK edited

My custom rigged jetways (that have been fine for months now) are not appearing on my exported build/package. They are there while in dev mode during editing but when you build & export they vanish.

I re did all of them one by one again (even from an old backup) and the issue is still there. The one that shows on export works flawless though. Its literally just killing the complete models or only displaying 1 or 2 at times. Completely variable.

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devmode_player answered WombiiActual commented

What about default(ASOBO) jetway model? Same behavior?

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For my specific problem, yes same behaviour if I set an asobo jetway on the gate. However it works fine with the default scenery.
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virtuali avatar image
virtuali answered

I can confirm this bug.

The airport loads and gives ZERO warnings on the Console ( it something is wrong in the hierarchy or animation tags are missing/wrong, the Console will tell you ), but the same jetways that displays correctly when starting on a certain gate, sometimes disappear when starting from another gate, or landing on the airport coming from elsewhere.

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yorgosGK avatar image
yorgosGK answered yorgosGK edited

@devmode_player, I just re added every single parking and gate through SU5's dev editor mode. They dont work still. 2 out of the 6 are there. Function flawlessly like they have for months now.

Then I try it again all over and then 0 are there...I haven't slept in 3 days now trying to solve this. How did you get them in? Should I re not just put in a new GUID but literally try to resave my GLTF over?...dont see how that would make a difference. Not to mention theres an animated model I have that isnt a jetway and its animations are not on the export either but there fine without error on dev mode. Care to lay out legit steps you took....Did you add the jetway through jetway drop down when parking selected or the simobject selection route?


Please see if you can help me or us...this is catastrophic for me. I need to solve this.

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@yorgosGK, are you talking about stock(asobo) or custom made jetway model?


Anyway, before we go further, we need to clarify from ASOBO the state of new optimization system for 3D objects introduced with SU5. I feel the problem is here

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yorgosGK avatar image yorgosGK devmode_player ·
Yes it is there for sure, must be. And I was speaking about custom made jetways.
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custom jetways is another case, any 3d object in game must be SDK compliant to render correctly, I'm pretty sure that game's graphic engine may cut off any improperly designed 3D content as part of xbox optimization as it stated in last Q&A session with ASOBO head
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yorgosGK answered yorgosGK commented

Just re exported a brand new custom gLTF (rigged perfectly) > Added a brand new asset package in definitions and all brand new GUID's > I forced all 3 LOD's the same model > I added them to parking spots properly as simObjects. It 100% now complys with SU5....there is NOTHING left to possibly do to make it "SU5 ready" all the Jetways still do NOT load when exported and and build is in my comm folder.


This is ridiculous. How can we not get an official word yet from Asobo on this major issue. We need a work around...

When you fly far away from the airport with Dev Camera and go back in they appear again. Are we expected to put this in our documentation of our products?

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Are you using 3DS Max or Blender? I found with the SDK 0.14 the babylon exporter form has the Asobo unique ID hidden, so if I export my models using this version of the SDK, the package tool fails to compile anything because it is missing unique ids..


Reverting to SDK 0.13 fix it..

S.

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It wasnt the "SDK" per say that caused this - it was SU5. SU5 handles the dev mode that we edit it in. Correct me if I am wrong but rolling back to SDK .13 would mean nada to help solve this.


When you load up at the airport all jetways are not there until you go way up in the sky with a camera and then back down to earth, then they are all there and work 1000)% flawless.

When you force LOD0 o 2 or 3 LOD's with the same LOD 0 model nothing changes. Its literally just a bug. Im in an "airport area" rectangle and everything worked fine before SU5.

SU5 broke jetway placement. Something the engine does it hates.

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Hmm I see.. Very strange, sorry I couldn't help you with my suggestion.


S.

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As far as I can see, the SDK 0.14 is only the core, which means that we must have installed version 0.13 and install 0.14 on top of it, is that correct?

I ask from ignorance, I previously eliminated the previous versions of the SDK and installed the new ones and everything worked correctly, now with the 0.14 I wanted to do so and I found that the SDK did not have the Sample folders, so I installed again the version 0.13 and on this the CORE of 0.14, how should I do it?

I am lost with this new SDK.


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Simbol avatar image Simbol TDM_SceneryDesign ·
SDK .14 has 2 parts, the core and the documentation.


If you install both, you should see the samples.

Hope this helps you.

s.

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yorgosGK answered yorgosGK commented

I was wondering when we can get some official word from Asobo on this ginormous issue. Its been almost a week now since SU5 Hotfix and you still cant load in your jetways from your exported build. They decide to only appear if you leave earth with dev cam and then go back down - but %100 fine in dev mode.

I know many devs that also have this issue and are waiting for Asobo remarks to finally release airports. Am old export from SU4 editor mode works fine. Its something with SU5 engine and showing Jetways.

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From what I can see in this thread and other places it seems there are multiple different issues with jetways that have similar symptoms. Some people are having specific jetways not show up based on range or on location. Some have completely random jetways hiding on every launch. Some have no jetways at all. For some users deleting rolling cache works. I hope they all get looked at.
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Not to mention when jetways have LOD's they break IK chain. Saw this from my tests.


I may just have a page in my documentation saying you have to launch up to the space and come back down to the ground to have your jetways work. Make it part of your check list. In all seriousness though, we need an official statement. Im not the complaining type but this is un-acceptable its taken this long for a statement/timeline to patch thid from asobo. 7 months of hard work and now I can't even release my airport until this is solved. Not dealing with tarnishing my brand by jetways not showing up randomly.

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yorgosGK avatar image
yorgosGK answered yorgosGK edited

Can anyone from the dev team update us on this Jetway issue? When can we expect this to be fixed? Need to plan out releases of our hard worked on airports. If we had a SU4 MSFS export it works %100 fine. Something changed in the engine.

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AgentMir avatar image
AgentMir answered yorgosGK commented

We're still experiencing randomly missing (custom) jetways when spawning at a gate. It can be replicated when loading with a new aircraft not used recently, with MSFS freshly started. Every developer I have talked to so far is having the same issue.

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Same here - even the "big guys". It seems as if their fixes have been to put scenery items instead of the simobject jetways but that is a horrible temp fix to do. You work so hard for months and now you cant even launch your product because of this - @Asobo please report to the community the latest update on this. Have you at least acknowledged the issue and assigned some devs to send a fix next update?
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Apparently, you can, it is just not documented in the SDK.
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yorgosGK avatar image yorgosGK DrzewieckiDesign ·
You can what?
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