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DrzewieckiDesign avatar image
DrzewieckiDesign asked DrzewieckiDesign commented

Sim freezes when loading, around 60% (with 3rd party content)

Hi.

Personally, I was unable to recreate this issue in any of our products however, a significant number of PC customers reported the sim freeze during loading, with 3rd party products installed.

It seems like most of these products were obtained from the in-game Marketplace (not all though). Hardware specs did not seem to matter however users in most reports used rtx2060/rtx2060S/rtx2070 GPU series.


Here are some comments:


Set Departure-Moscow, click "fly" and the loading screen freezes until I end the program in task manager (0% CPU). Same thing happens with FSDT's Switzerland Mesh, also purchased in-sim marketplace. From what I can gather on the FSDT forum, this is a problem with SU5 and the in-sim marketplace, because people are able to get Switzerland Mesh to run when they have a version purchased directly from FSDT even though it's supposedly exactly the same except for the installation file/folder structure, suggesting there could be a file/folder conflict or something like that?

freezing on my end (at about 60% load) when loading chicago landmarks....

I tried several times launch flight from there since the new update, and the game didn't respond...what could be the problem?

Actually my loading screen stops and never ever move again

Mine is bought from in-game Marketplace and behaves exactly the same: freezes at 60% loading.

A friend bought this Landmark in-game. It does not start. Deleting and reloading didn't help. I threw my version to him. With the version from the simmarket, Moscow was launched.

After the last update of the simulator, 1,18,15,0 causes the simulator to freeze.

Exhibiting will appear somewhere over the center of Moscow in the air. The simulator starts loading the location and freezes somewhere by 60%.

I can also confirm that after SU5, Moscow and Chicago Landmarks freeze my sim halfway loading.

I can confirm Moscow Landmarks freezes my sim at 50% load as well after SU5. Looking forward to fix, thank you.

i bought the scenery in the msfs marketplace. Unfortunately the sim freezes if i try to set up a flight in one of the seattle airports. Do you know if this is due to the latest sim-update ?

I have every Drzewiecki product for MSFS minus the Europe products, and noticed that I couldn't even load into Chicago. My game would freeze.

Getting CTD with addons installed after SU5.Remvoed and the CTD went away.

scenerydefaultdevs
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FlyingRaccoon avatar image
FlyingRaccoon answered DrzewieckiDesign commented

Hello.

We were able to reproduce the freeze on the packages you mentioned to Alyzee and found a fix.
The fix will come with SU6.

Regards,
Sylvain

4 comments
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@FlyingRaccoon

Thank you, finally! :)
You probably meant SU7.

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Hello @DrzewieckiDesign, no it's actually SU6, expected in October.

SU7 is for November. (it's all in the Roadmap here: September 16th, 2021 Development Update - Microsoft Flight Simulator )

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No I meant SU6 :)
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DrzewieckiDesign avatar image DrzewieckiDesign FlyingRaccoon ♦♦ ·
Yep, I mixed the WU with SU :D
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DrzewieckiDesign avatar image
DrzewieckiDesign answered

Same issue here...Moscow landmark freeze..it seems to be a bug with other products bought on official fs marketplace...when bought from orbx central for example they go in community folder and the things go well...I have written to orbx ..to microsoft and now here..there is a workaround....start from a near airport...after that exit and load a flight in Moscow (in the air)...the sims load correctly

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rhumbaflappy avatar image
rhumbaflappy answered

Somewhat related. I was helping debug an airport addon, and the materials used for aprons was causing a CTD. I also got the CTD.

I reworked the folders and XMLs to insure there were no problems with re-used texture or material names. No more CTDs with my computer either in DevMode or when placed in the Community folder. Everything displayed properly. The developer however could never shake the CTDs with my 'corrections', even after insuring there were no addons in his Community folder.

I'm now suspecting many of the CTDs are system related. Either corrupted Windows installations, MSFS installations, or hardware faults. Maybe I won the hardware lottery, but my system is 3 years old and Windows 10 updated frequently as directed. Truly a mystery.

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DrzewieckiDesign avatar image
DrzewieckiDesign answered DrzewieckiDesign edited

Another customer:

Based on my research, the freezing issue when loading into the scenery is probably a MS Marketplace issue. I was not having this issue a couple weeks back, but it started with Chicago only. Now I am having it in Seattle as well after this week's market update. Uninstalling from the content manager is fixing the issue. Reinstalling the scenery without closing the sim and loading into the scenery works, but the moment you exit the sim, and restart it from the desktop and try to load in again in the area of the scenery it freezes at about 60%.

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Diego_Costa avatar image
Diego_Costa answered

The same happens here with the Marketplace scenery. The same scenery in the community folder does not freeze the MSFS.

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DrzewieckiDesign avatar image
DrzewieckiDesign answered DrzewieckiDesign edited

(...) I have Chicago and can fly into it without any problems. I tried today to start a flight and my loading screen froze at a little over 50% I would say maybe 60%.

I am trying of spawn at gate G14 in KORD with the Aerosoft CRJ700. I have both your Chicago landmarks and FSDreamteam KORD from the marketplace.

I uninstalled your scenery and was able to load into airport with KORD. I then uninstalled KORD, and installed your scenery and was able to load in without a problem too. Finally I installed KORD again and loaded in with your scenery. Seemed the problem was solved.

I shut down my simulator and rebooted it and tried to load in after a restart, but it was freezing again. Not sure what’s causing it but it may be a conflict between the two. I tried reordering them in content.cfg but that had no effect either.

I then did the opposite and uninstalled KORD first and had the freezing issue when I tried loading in. So I restarted my sim so that the content.cfg and any other remnant of KORD would be removed. When I tried to load in I encountered the same freezing issue. My only thought is that for the MS Marketplace version, something is happening upon restarting the sim that is maybe corrupting something in one of the files, which leads to the issue with your scenery. This could maybe also explain the issue with Moscow. (...)


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DrzewieckiDesign avatar image
DrzewieckiDesign answered

Of course you're right that problems started with SU5, but the reason why some users have them and some don't is because it only affects to those having the MS Marketplace version, not the Community version (...).

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virtuali avatar image
virtuali answered

I can only confirm all these scenery crashes are caused by something related to how the encrypted Marketplace is loaded in the sim ( and it has been introduced since SU5 ).

The same, exact, scenery, when installed in its unencrypted version in the Community folder, works just fine. With "same, exact, scenery", I mean the package in the EXPORT.ZIP file generated by the export process, which is being sent to the Marketplace team for release, which works perfectly fine in the Community folder.

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DrzewieckiDesign avatar image
DrzewieckiDesign answered

@FlyingRaccoon @SonantAlpaca, it would be great if the Team could comment on this issue - is this something we need to fix at our end (no idea what), or is it going to be fixed in the next sim update and we do not need to do anything?

This issue influences sales and should be fixed as soon as possible. Even more important than jetways :P

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bbwv31a avatar image
bbwv31a answered

Add another victim to the list, Moscow freezes at around 60% after SU5 was installed.

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