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question

dvlourie avatar image
dvlourie asked Boris_ commented

Strange Issue for one user??

I am trying to help one user who downloaded a scenery we developed that has me baffled! The airport is O08-Colusa County and he is seeing the Poly(noTIN) above everything else...he has re-downloaded the package a few times but still the problem exists. Has anyone else come across this strange issue? Thanks for any ideas to help him....He is the only one out of hundreds that has the issue. I realize that the issue is confined to his setup and also, all other airport are fine.....thanks again for any ideas to help this one user.....this happens to be his home airport and I really want to make all users happy..

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any ideas to healp would be great! Thanks!


scenerydevs
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dvlourie avatar image
dvlourie answered Boris_ commented

Boris, he did respond last night that after the update AND removing ALL add-ons from the community folder, things are looking perfect. Thanks for the help. Much appreciated!

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Hi @dvlourie ,
Glad to hear it ;)

Have a nice day,

Regards,
Boris

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Boris_ avatar image
Boris_ answered

Hello @dvlourie ,

First, I would ask him to remove any mod (ui / community etc..) and try with a clean MSFS2020 Install

Then, did he try to remove his Content.xml and to look inside it ? Maybe it's a conflict with another package..

He should also reset his devmode settings, just in case it's a setting


Regards,
Boris

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dvlourie avatar image
dvlourie answered

Thank you.. I will pass this along and report back

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