One of the first customers for my fresh CYOO release has reported missing textures on some aprons and provided screenshots. I can't reproduce it. The aprons use mostly Asobo textures that are present in default Material libraries that are in the Scenery Editor. "Asobo Asphalt" etc. I used them for aprons, together with coloration, as I did on previous releases. Looks normal on my PC, but see attached screenshots for what a customer sees.
Some aprons are using custom textures I created, often with colorizing attribute, some are base-fs library Asobo default materials. For custom materials that show up fine on my PC, is there a way to diagnose/test my materials? I've never had this problem before. For ASOBO default libraries, are there any that somebody can possibly be missing, because of optional Asobo add-ons? I have removed everything from my Community folder just in case, but I do have Asobo contents from the World Updates etc. Is there a list of materials that are safe to use (meaning everybody with a base MSFS install will have them)?
Any advice or tips on how to debug/fix that?
If it helps, here's an example of how my material is set up:
Update: the bug is now reported by 4 separate customers, so that's not a one-off. 2 of them have confirmed the workaround that fixes it: renaming the folder from "romandesign-airport-cyoo” ro "z_romandesign-airport-cyoo". This fixed the issue. There bug must be related to the order textures are loaded. But it won't help once the scenery is available on the Marketplace, as you can't rename folders then. So a better workaround or fix is needed, or I will have hundreds of customers reporting this and will drown in support emails through no fault of mine.