question

I'm bumping this, since for us airport developers this is a serious issue which, incidentally, penalizes developers taking optimization seriously because, the only "fix" that works is...making jetways with NO LODs.

I had a look on a recently released commercial scenery that included custom jetways that didn't show this problem so, I checked the files and, guess what, they made jetways with a single LOD.

Of course, this is not acceptable from a performance point of view but, from an end user point of view (those who buy airports), the "good" multi-LOD optimized jetways will appear as "bugged", while the ones with no LODs "just work", and this is particularly a problem on Xbox, where using LODs is basically mandatory, as it should be.

Hello @virtuali

1) When that happens, it's mostly a problem with jetway or parking spot being wrongly placed.
This is the case at LIMC where the parking spot is too much forward compared to the jetway.
Problems like this should be reported through Zendesk.
If you know a case where it happens when jetway and parking spot are correctly placed, let me know and I'll investigate.

2) We used to have jetway LOD issues a few SU ago that we fixed. I wasn't aware we still had issues like this. I will try to repro.

3) We are aware of this issue and it's being tracked. We just fail to have a reliable repro at the moment.

Regards,
Sylvain

Hi @FlyingRaccoon

1) Sure, I know what's causing the jetway to dock in the wrong place, a combination of where the parking spot is located, where the airplane has parked there, and its door configuration.

However, my point was that, instead of MSFS trying to dock the jetway on any possible door, it should filter out doors that will never use jetways in real life, for example all doors on the right side of the fuselage, which will force the jetway to end up in an unnatural pose, but also any door behind the center of mass should probably excluded. 99% of the times, jetways connects only to the first 2 exits on the left side of the fuselage so, if you just exclude all doors on the right side and all doors behind the wings, it should be the most realistic case.

I think it's best to just say the jetway cannot be docked ( which is a message that already exists ), which looks intentional, rather than docking in weird spots, which looks like a bug.

2) To reproduce the LOD switching problem more easily, you should use the Showcase/Drone and move away from the jetways, as if you were trying to look all different LODs, then get close again, the problem will usually appear immediately. Of course, in order to be noticed, some jetways must be docked first, either to the user airplane or to some AI.

3) The links issue seems similar, possibly related to LOD switching as well, it's easier to notice at large airports, where jetways and links are spread over a big area, so you need to move around with the camera quite a bit to notice some links not having extended. Sometimes, they extend in "clusters", like a terminal showing all links fine, but on another one they are all retracted.

Hello @virtuali

1) We have no way to distinguish between main exit at the moment but I know our designers are looking to improve this.

2) & 3) I was able to produce both issues on LIMC using your guidance. It's not a 100% repro but reliable enough for us to be able to investigate it. Thank you for your feedback.

Regards,
Sylvain

Hello,

is this scheduled to be fixed for SU10 release ? The problem still happens on the latest 1.27.13.0 version