plane icon Welcome to Microsoft Flight Simulator’s SDK Q&A Platform!

You have questions regarding the SDK? DevMode Tools? SimConnect? You would like to submit an idea for future improvements, seek help or exchange knowledge? You’re in the right place.

In the upcoming flighting, we've changed the behaviour of the content.xml file. If your addon uses this file, please read this article!

Please take a moment to read the platform’s guidelines before you get started!


question

virtuali avatar image
virtuali asked virtuali answered

Some longstanding Jetways issues

I'm not sure this is an SU10-specific issue, because I've noticed it before, but maybe there might be a chance to fix it for SU10.

The screenshots shows what I think are several issues with Jetways and Jetway Links:

1) Jetways sometimes dock in strange places. In my screenshot, the jetways docked on the back passenger door, passing through the airplane wing. Sometimes, they even dock on the *service* door, with the head turned around itself completely. Yes, there are some fairly rare jetway types that are designed to pass *over* the wing, but they are very uncommon, and they are quite different in design anyway. And, docking on the opposite side of the cabin is simply wrong.

I think it would be best to allow docking only on the main passenger door, even if there isn't a specific type that differentiate a "main" passenger door from just a passenger door, this could be the farthest along the longitudinal axis. And, docking on a door on the right side of the fuselage should be avoided in any case, because the jetway coming from the left side *will* cross into the fuselage in that case.

The best option would just not docking, better saying the jetway cannot dock ( so maybe users might park differently), rather than have it docked in strange places.

2) Jetways seem to loose sync of their docked status when switching LODs. Initially, the jetway seems fine but, after a minute or so if you wander around in Showcase Camera so different LODs are triggered, some LODs shows the jetway docked, but other don't, and even if you go close again, the better LODs that used to work when the jetway docked initially, show the jetway as not connected.

3) Jetway links sometimes don't extend. In the screenshot, some of they have extended, some of them haven't, at the same airport. This is also seem to be more common when triggering LOD switches by wandering around with the Showcase Camera. Ending the flight, going back to the Main Menu and returning to the same place usually fix the issue, until it's back again, due to LOD switching.

Attached some screenshots, Jetways are the DEFAULT ones, there are NO ADD-ONS in the Community folder, the airport is default LIMC ( Milan Malpensa ).
desktop-19-07-2022-23-05-03-511.jpgdesktop-19-07-2022-23-05-06-704.jpg

desktop-19-07-2022-23-05-16-594.jpg

desktop-19-07-2022-23-05-44-86.jpg

scenerybugSU10
1 comment
10 |10000

Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.

Huge upvote to this. Jetways also connect different every time. Sometimes they fit the fuselage spot on, and sometimes the head just "dips" downwards etc. Also SDK sample is lacking a stair bone.

2 Likes 2 ·
virtuali avatar image
virtuali answered

I'm bumping this, since for us airport developers this is a serious issue which, incidentally, penalizes developers taking optimization seriously because, the only "fix" that works is...making jetways with NO LODs.

I had a look on a recently released commercial scenery that included custom jetways that didn't show this problem so, I checked the files and, guess what, they made jetways with a single LOD.

Of course, this is not acceptable from a performance point of view but, from an end user point of view (those who buy airports), the "good" multi-LOD optimized jetways will appear as "bugged", while the ones with no LODs "just work", and this is particularly a problem on Xbox, where using LODs is basically mandatory, as it should be.

10 |10000

Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.

FlyingRaccoon avatar image
FlyingRaccoon answered

Hello @virtuali

1) When that happens, it's mostly a problem with jetway or parking spot being wrongly placed.
This is the case at LIMC where the parking spot is too much forward compared to the jetway.
Problems like this should be reported through Zendesk.
If you know a case where it happens when jetway and parking spot are correctly placed, let me know and I'll investigate.

2) We used to have jetway LOD issues a few SU ago that we fixed. I wasn't aware we still had issues like this. I will try to repro.

3) We are aware of this issue and it's being tracked. We just fail to have a reliable repro at the moment.

Regards,
Sylvain

10 |10000

Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.

virtuali avatar image
virtuali answered virtuali edited

Hi @FlyingRaccoon

1) Sure, I know what's causing the jetway to dock in the wrong place, a combination of where the parking spot is located, where the airplane has parked there, and its door configuration.

However, my point was that, instead of MSFS trying to dock the jetway on any possible door, it should filter out doors that will never use jetways in real life, for example all doors on the right side of the fuselage, which will force the jetway to end up in an unnatural pose, but also any door behind the center of mass should probably excluded. 99% of the times, jetways connects only to the first 2 exits on the left side of the fuselage so, if you just exclude all doors on the right side and all doors behind the wings, it should be the most realistic case.

I think it's best to just say the jetway cannot be docked ( which is a message that already exists ), which looks intentional, rather than docking in weird spots, which looks like a bug.

2) To reproduce the LOD switching problem more easily, you should use the Showcase/Drone and move away from the jetways, as if you were trying to look all different LODs, then get close again, the problem will usually appear immediately. Of course, in order to be noticed, some jetways must be docked first, either to the user airplane or to some AI.

3) The links issue seems similar, possibly related to LOD switching as well, it's easier to notice at large airports, where jetways and links are spread over a big area, so you need to move around with the camera quite a bit to notice some links not having extended. Sometimes, they extend in "clusters", like a terminal showing all links fine, but on another one they are all retracted.

10 |10000

Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.

FlyingRaccoon avatar image
FlyingRaccoon answered

Hello @virtuali

1) We have no way to distinguish between main exit at the moment but I know our designers are looking to improve this.

2) & 3) I was able to produce both issues on LIMC using your guidance. It's not a 100% repro but reliable enough for us to be able to investigate it. Thank you for your feedback.

Regards,
Sylvain

10 |10000

Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.

virtuali avatar image
virtuali answered

Hello,

is this scheduled to be fixed for SU10 release ? The problem still happens on the latest 1.27.13.0 version

10 |10000

Up to 5 attachments (including images) can be used with a maximum of 4.8 MiB each and 23.8 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 5 attachments (including images) can be used with a maximum of 19.1 MiB each and 23.8 MiB total.