Animations Skip When LOD Switches

Version: 1.7.32.0

Frequency: Consistently

Severity: High

Context: In editor and built package

Bug description: So basically I have this “animation popping” again when the LOD of the model switches. When the animation is in progress and the LOD switches, it jumps to its end position.

I have had this in the past and it was due to me duplicating the Blender collection (and therefore also the animation) which created the .001 suffix. I fixed this (for our jetways, for example) by making the LODs in separate blender files. This worked for the jetways last year and I had no issues ever since.

However, now I am doing a hangar and I am seeing the same issue, even though I did it like I did the jetways: with separate blender files. Do you have any idea where I could start troubleshooting, or is this a bug like I suspect? Because like I said I did nothing differently to the jetways and it works there. I already checked the anim name in blender and in the gltfs and it’s the same name for all LODs.

Funnily enough, the animation of the second hangar, which is set to autoplay for now, does not have this behaviour. Only the one with a custom code. Is could it be that something in the code is causing this?

Please find the XML attached below, If you need more to troubleshoot pls let me know and I can send over whatever you need. In theory I have a workaround in mind, but I would like tho know if this is indeed a bug that can be fixed or if it’s something I am doing wrong.

Best,
Michael

Attachments:

LOWS_HANGAR_R1.xml (1.2 KB)

Hello @MichaelWimma-RWProfiles ,

Could you provide us with a .blend/max and the gltf you have exported ?
See 3) Provide Private Content

Hello Boris,

I am very sorry. I forgot to reply to this thread two days ago. A new animation code seemed to fix the issue. We suspect it was some sort of bug with the legacy anim code or part info. I am unsure about what caused it, but a new code has fixed it like I said.

You can mark this as fixed/obsolete

If you want to check it out and compare it to the old code you can find above to draw any conclusions for other potential bug reports about this topic, here is the new code:

LOWS_Hangar_R1.xml (1.2 KB)

All the best, and my apologies for not letting you know that we fixed it,

Michael.

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Thank you for the feedback and the xml !
I will tag this topic as obsolete then.

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