Version: SU/AAU/WU XX - 1.5.27.9
Frequency: Rarely
Severity: High
Context: Indiafoxtecho F-35 if INSTALLED on XBOX (Streaming is fine)
Bug description: Several users are reporting that after INSTALLING the F-35 package on XBox, a number of displays are missing (Primary Control Display in particular). This happens both to XBox Series X and S users. We have no reports from PC users.
The plane behaves as if some XML gauges are completely missing.
The same aircraft work perfectly fine if the F-35 is STREAMED for those users.
Hello @Scimmia1974
We were not able to replicate this issue on our side.
XML files are not streamed, they’re part of the minimal package that is installed locally anyway.
Missing gauges on Xbox can indicate that the console is running out of available RAM.
Nevermind, this only applies to HTML/JS gauges.
Your customers should ask for support via the official forums or Zendesk support platform, where it will be easier to provide them with troubleshooting guidelines.
If you are able to replicate the issue yourself, please tag us in this discussion and we’ll see if we are able to collect any useful information.
Regards,
Sylvain