Version: 1.6.30.0
Frequency: Consistently
Severity: Blocker
Bug description: A scenario project that worked in previous versions no longer opens in the current one. Upon opening the project, the game freezes and becomes unresponsive. The same project opens without any issues in version 1.5.27.0. Unfortunately, I am unable to provide the project files.
Hello,
Did the game unfreeze by itself after a while, or did it exit with a crash?
In case of a crash, when restarting it you should see a “RAI” popup to generate a crash report.
If that’s not the case:
When the freeze happens, open the Task Manager, locate the FlightSimulator2024.exe process, right-click on it, select “Create memory dump file” and save it.
Once you have the dump file, could you send it to us please? See section 3) here.
Regards,
Boris
I didn’t have much time to investigate this bug. The game just froze; I waited about 10 minutes, but nothing happened. I had to kill the process via Task Manager and was forced to go back to the stable version, where the same project opens without any issues.
Any chance you could send us your project to investigate ?
See 3) Provide Private Content.
Regards,
Boris
Hello,
Tagging the topic “Obsolete” as we had no news and no repro.
Feel free to ping us and send us your project if you reproduce the behavior.
Regards,
Boris
Hi! I see same problem on one of my colegues PC in version 1.6.31.0. When he press open project and select xml, ProjectInspector window just turns black and all freezes. But processes msfs2024 and ProjectInspector dont have unresponsive tag in task manager , and process still using CPU RAM disc and GPU in task manager information.
Update:
it start working as normal after using **GamingRepairTool **
aka.ms/GamingRepairTool
Hello!
Unfortunately, the error is still present in 1.6.32.0. I resolved the error using a rather radical method: deleting all gltf and temporary project files.
Hello! @Boris
Unfortunately, the error is still present in 1.6.33.0. Unfortunately, the previous solution no longer works for me. I also discussed this with other users experiencing this issue. They report that the bug appears to be random - coming and going. Users are restarting the game over and over in the hope that their project eventually loads.
Hello,
You can send us your project and we will take a look on it.
See 3) Provide Private Content
Regards,
Boris
This issue does not appear to be project-specific, as it affects multiple users and various projects. It also occurs in a blank project.
Hello @miron
As Boris said, we are not able to replicate the problem here so far.
We need something to start from.
If this is not project specific, then we need a dump file as Boris asked you here.
This will show us the state of the sim when the issue occurred.
If you are not willing to share your project or dump file, which is totally understandable and is obviously your right, we are not able to investigate further.
We will of course reopen this bug report if we come across this issue ourselves or if someone else is able to provide more context or data.
Regards,
Sylvain
Hello! @FlyingRaccoon
Thanks for the reply. Just because you can’t reproduce the error doesn’t mean it doesn’t exist. I am updating the info on this bug as best as I can. Unfortunately, it has been marked as obsolete, but it is still present in the current patch.
Today I found another workaround: opening the project from the game’s start menu instead of the airport. The project opens without issues this way, but I still have to do an external build, otherwise the game freezes again.
We are not saying it doesn’t exist, we are just saying we do not have enough information to investigate further so far.
As I mentioned previously, if we do witness this issue internally of if anyone having it is able to provide a dump file, we will reopen this issue.
Regards,
Sylvain
This topic has been automatically closed after 60 days of inactivity since it was marked as obsolete.
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