When will you create a communication channel between you Asobo and the MSFS developers?

When will you create a communication channel between you Asobo and the MSFS
developers? I can tell you that it’s very frustrating not to be able to
exchange with your teams to detail known problems that have been partly solved
in previous versions of the simulator, and to have even global answers from
developer to developer! Many of us have experience of several years, sometimes
decades in development for FS and we are familiar with what should sometimes
be put in place to facilitate our work and therefore productivity for release
more and better products…

Hello, We decided to open the DevSupport platform for this reason: having a
place where we can exchange with developers, share important information,
connect with you and provide more details when the documentation isn’t enough
(and, of course, collect feedback to improve it). Since the opening last year,
we received +1400 questions from +825 users. While of course there are not 800
people as advanced as you can be on the process of publishing an asset on the
Marketplace, it still represents a lot of people and we simply can’t afford to
have direct communication channels with each of them. That’s why the platform
is the best choice we could make: you can interact with the rest of the
community and we do our best to provide answers to your technical questions.
But it should be stated again that most of the time, investigating your issues
takes minimum 2 hours per issue, and we can spend up to 3 days trying to repro
sometimes… All that on a team of 2 people and it’s not even their fulltime
job. So we won’t be able to open more communication channels with you devs,
and we’re focusing our efforts & doing our very best here. Best regards,

"We decided to open the DevSupport platform for this reason: having a place
where we can exchange with developers, share important information, connect
with you and provide more details when the documentation isn’t enough (and, of
course, collect feedback to improve it). "… There are numerous forums and
dedicated groups for that ! We do not need one more ! We need a communication
channel between professionals developers and Asobo developers, in order to
share feedback, bugs, missing or poorly implemented features so that
developers can improve their products and help to improve the simulator in
general! There are completely aberrant things that we professional developers
noticed right away and regularly notice, and it happens that asobo developers
as good as they are are not even aware because a few months ago they did not
had never asked themselves the question of the tools and features that
developers like us need and the best way to use it… That’s it, it’s only my
opinion as a developer under FS for almost 20 years, I don’t question the work
you do, but it’s not what we need the most now :slight_smile:

“All that on a team of 2 people and it’s not even their fulltime job.” I don’t
think we need to dig much deeper. Is it a lack of budget or something MS
doesn’t want you to do?

“There are numerous forums and dedicated groups for that ! We do not need one
more !” → may I ask which of these put you in direct contact with Asobo
developers? “We need a communication channel between professionals developers
and Asobo developers” → this is DevSupport. Even though the primary interface
here is the SDK team, ideas/issues coming from third party developers that are
not directly SDK-related are then discussed within the studio. "There are
completely aberrant things that we professional developers noticed right away
" → then please explain here what these issues are. As far as I know there
won’t be a more direct channel to us. Disclaimer: it doesn’t mean either that
we will stop all other developments straight away just to address your
immediate concern. "they did not had never asked themselves the question of
the tools and features that developers like us need and the best way to use it
" → it is very possible that we never thought about the tools & features
you need specifically - we have to find the right balance between
development efforts and the number of developers who gain benefit from these.
Once again, please feel free to describe here what tools & features are
missing for your projects. (same disclaimer!) “I don’t think we need to dig
much deeper. Is it a lack of budget or something MS doesn’t want you to do?”
→ There is budget and Microsoft is 100% supportive of DevSupport. Our main
issue right now is finding the right person(s) to help, hence the “hiring”
message we recently published through the DevMode alert system. Best regards,
Eric / Asobo

Thank you… that’s what we call in France “une réponse de Normand” :slight_smile: We
will therefore content ourselves with this forum, hoping that it will be
enough to solve the maximum number of problems encountered!

This is just my personal opinion and I do not mean to cause controversy. I
agree with the OP and wish there was a better channel of communication between
the developers and Asobo/Microsoft. Especially when it comes to
troubleshooting specific issues. For example, yesterday, a problem was
reported to us via teams for one of our addons and I immediately started
troubleshooting the issue. It was hard and inconvenient to share information
over teams text. It is easier to describe the findings and results of my
troubleshooting via voice or video call where I can share my screen, specially
when the problem is related to the sim and not our addon. This is just an
example, we have had problems reported and the SDK was the problem and
sometimes we do not get a response right away which causes delays in products
release.

@mattnischan No matter how you sugar coat it, our market place application is
still pending processing for 21 months in a row and what you’re saying or
doing doesn’t seem to be translating in getting any new Reality XP product on
the Marketplace for the XBox users because of this. @SonantAlpaca,
@EPellissier > this is DevSupport. Even though the primary interface here is
the SDK team, ideas/issues coming from third party developers that are not
directly SDK-related are then discussed within the studio. devsupport is a
fantastic tool and we’re glad (I believe we all are, not just me) you’re
spending so much time helping us out, even more so if this is not your main
job description. This speaks for your dedication. I also believe some of us
have needs for which the prior forum ***** was more appropriate because it was
governed by a legally binding mutual NDA between Microsoft and us, and it was
well suited for discussions we can’t publicly disclose nor expose on
devsupport. > Our main issue right now is finding the right person(s) to help,
hence the “hiring” message we recently published through the DevMode alert
system. There are renown and experienced vendors, who understand what it is
you’re dealing with, and who are wanting to help you out on many different
aspects of the simulation and the SDK (certains d’entre nous sont meme
Français). I believe you can gain from this expertise should you also embrace
us in a direct and mutually beneficial collaboration. Not only we know the
trade, but we are willing to help… ***** Prior devsupport, there was this
forum (now closed) only for the members of the “Official Third Party Devs”
group (mostly renown and experienced add-on vendors) in which we were
exchanging with many Asobo employees directly. It was out of reach from the
public and from search engines and perfectly suited to open discussions among
us.

@Epellissier, Although I am a 3rd party developer, if you need someone to test
the SDK and SDK QA consider using me. I think I have proven via this forum how
good I am at reporting issues, which means also I am good at finding them.
Clearly this is happening because I am using the SQK daily for multiple types
of projects from aircraft to missions, to stand alone modules, you name it…
So perhaps, until you find the right person as you are pointing out, you could
use me (and others) as a resource, and guess what? you don’t have to pay me
anything… I just want to contribute to have better tools for everyone after
all it is for my own benefit as well and I am sure many other 3rd party
developers that know me around would be more than happy knowing I am testing
the tools we are all using. Just some food for thoughts, I understand you
might need to go ahead with custom policies and procedures instead. In any
case, thanks for all the efforts to help us Eric, very much appreciated, just
wanted to extend my helping hand to you and your team in case it has some use.
All the best, Raul

This forum is for development support only. For any issues regarding the
Marketplace or Marketplace applications, please contact Microsoft or your
Microsoft Marketplace representative. Thanks!

And we really, truly want you all to be able to grow your businesses as
well, beyond what was typical in previous flight sim addon economies. I
appreciate you calling out the message of support for you all! We’re all in
this together. I’ll take your word that we’re in this together and you would
like to help grow our business beyond what is typical in previous flight sim
addon economies. I’m hoping you are lending your hand when you’re saying
you’re all in this with us and that you truly want to support vendors like
Reality XP. Helping us getting our application processed and approved after
waiting 21 months would be a sign of good faith, and a chance to start on
new grounds in solving this hindrance. I barely start to imagine all the
potential now that you’re offering to grow a better relationship but I’m
certain it can only be good and I thank you for your sincerity and your
offer to help us out.

Hello, The MSFS development teams are not involved with the Marketplace
applications or the package submissions processes and this forum is for
technical support only. If you are having issues with your Marketplace
application or an issue publishing to the Marketplace, you will need to
contact Microsoft or your Marketplace team representative. Thanks!

But I am sure that if you report to your superiors often enough that 3rd-party
devs that want to eventually release through the Marketplace are very unhappy
about the “partner” process, the information will eventually reach somebody
who has the power to then do something about it. After all, it isn’t like this
would be an urgent matter, I have waited a year for some kind of reaction to
my application. (And no, I don’t have any product ready to release yet, so in
that sense it doesn’t matter, but when I eventually have (later this year), I
don’t want to wait much longer at that stage.)

Speaking of Matt’s superiors, in the latest Q&A;:
[https://forums.flightsimulator.com/t/live-dev-q-a-
may-25th-2022/521293](https://forums.flightsimulator.com/t/live-dev-q-a-
may-25th-2022/521293?u=cptlucky8)

Jorg – Yeah, that’s exactly the problem. Plenty of folks who run other
stores have asked us if we could extend our copy protection to their stores,
and it doesn’t really work. So, some of them roll their own. They are more
or less successful. Sometimes, I look at some of the freeware share sites,
and stuff shows up ridiculously quickly after it was launched, so it makes
me a little bit sad because the developer doesn’t make any money.
They
poured their hearts into these things. Ours is safe, and we have a team that
is constantly updating that. For other stores, we don’t think we have a
solution for them, unfortunately.

We’re all sad of this situation, but as long as 3rd parties applications are
pending processing, some for nearly 2 years since July 2020 like ours, despite
having new products in the pipeline that we haven’t done before, which aren’t
even avionics related and which are perfectly suited for the Xbox users, I
don’t see how we can make Jorg less sad about this, because no matter how much
sad Jorg is, as long as 3rd parties are not even approved to sell any product
on the market place, I can’t see how we can bring additional revenue which
would benefit all the parties involved.

just wanted to extend my helping hand to you and your team…

??