Version: 1.3.13.0
Frequency: Consistently
Severity: High
Marketplace package name: AzurPoly C160 Transall
Bug description:
Hello,
Since FS 2024 release, our C160 Transall released in 2020 is not streamed in 2024.
When checking the library, Transall is displayed as “not available”.
Several customers are complaining about this problem, both on PC and Xbox.
We have been asking help to Microsoft for weeks but they ignore our requests.
Can you please assist on this issue?
I precise that the add-on works perfectly fine when placed inside 2024 Community folder.
Kind regards,
Romain
Hi, did you enroll in the Beta?
You should see it in the Pre-Release section
One you clear it in MCP it should be available for anyone as soon as SU1 launches
(why some products have been made available right after less than one week in since the first 2020 release is still a MS mistery… I asked the Teams for mine too and they never answered to me, too)
We cleared all add-ons in MCP, however there is no reason why all our aircraft are streamed except the Transall.
We believe all add-ons should be streamed even before SU1.
1 Like
I have looked into our storage system and I don’t understand either why this package wouldn’t be streamed - I have forwarded to the appropriate people who should be able to help.
Best regards,
Eric / Asobo
1 Like
Hello @EPellissier,
Do you have any news?
We still receive daily complaints from our customers who cannot use their add-on in FS2024.
Thanks
@R-AzurPoly
The package is still in “Prerelease” mode, which means you can see it when using your own Third Party Repository but your customers cannot yet - we had to wait for SU1 to be released before the MS Marketplace Team can “mass-switch” several packages such as yours from “Prerelease” to “Release”.
Since SU1 is now out, this should be done very soon (potentially today but it might be early next week).
Best regards,
Eric / Asobo
It has been some time since Sim update 1 dropped and I still can’t activate the C160 nor the Ch47 from Miltech…
Thanks @EPellissier , do you have any news about this topic?
SU1 has been released for few days and our customers still complain about this issue.
1 Like
Still no update on this? I raised a ticket with MSFS support directly and they replied that the creator at not released it into the marketplace yet and closed it. Not the only aircraft/creator this is the case for. Will not be buying from marketplace in the future.
