I’m on a brand-new devsupport account and trying to upload a short video (4.73 MB) to illustrate my problem. The forums are giving me an error:
Sorry, that file is too big (maximum size is 10 MB). Why not upload your large file to a cloud sharing service, then paste the link?
I’ve moderated Discourse forums in the past, and the video was going into my very first post in the forums, so I know that I’m probably being blocked right now because I’m at Trust Level 0 and there is probably a restriction there. However, if that’s the case, the error message is misleading.
I’m aware that I could upload a file somewhere else and link to that (although, I’m not so sure if I’d even be able to do that at TL0): I’m posting this simply to point out the error message doesn’t make sense.
The same thing happened, getting a “10 MB” warning when uploading a video that was only 4.25 MB. Only now, I am now at Trust Level 2. So I’m guessing that it is not tied to trust levels, but a sitewide setting.
Ultimately, I posted a Google Drive link to the video, but I don’t want to keep that file in Google Drive indefinitely.
I also tried converting the video to a 7.18 MB GIF file, and got a message: “Sorry, that file is too big (maximum size is 20 MB). Why not upload your large file to a cloud sharing service, then paste the link?”
Thank you, Sylvain! Whatever it is that you changed, you fixed it! I was able to upload both the test GIF that I tried before (that didn’t work) as well as upload a video to a post.
