Good morning Since the 40 anniversary update, there is a default Kai Tak
airport available which causes conflicts with my VHHX Kai Tak airport scenery.
Now the problem is, that on XBox the users are not able to uninstall the
default one, so the conflict cant be resolved which renders my airport
unuseable and incompatible on XBox. Is there anything a user could do, to keep
my payware version of the airport and get rid of the default one? Or, is there
anything I can do to exclude the default one? As the issue is not only
buldings duplicated but also terrain elevation jumps, I am not sure whether
exlusion rectrangles are possible. Thanks for a clarification!
Hello @charuma0 Is your airport setting the proper deletion options? Airport
Definition Properties
(flightsimulator.com)
It is highly recommended to delete everything you plan to do in your own
airport to avoid conflicts with base content or other 3rd party products. We
suspect that’s causing the issue. Can you confirm this? Regards, Sylvain
Hi Sylvain, thanks for your reply! I checked as suggested, but my airport
already does contain all the delete options. This is the respective node
residing inside my node: According to user feedback, it is also the terrain
elevations, which cause issues so that seems not to be available in the delete
options at all. Main issue is though, that users are not able to delete the
default Kai Tak from content manager in XBox as they apparently can for other
airports (same applies to Meighs per some internet forum discussions).
My bad, in the case of duplicate buildings and terraforming problems, the
solution is to use exclusion rectangles and polygons covering the area where
you want to take ownership. I see you have some exclusion rectangles but I’m
not quite sure they’re covering the correct area. Disabling a airport package
is not possible on Xbox for now and I can’t tell when it will be so I think
handling this on your side is the most efficient way to solve the problem.
Please try to enable the Microsoft VHHX package on your PC and add exclusion
rectangles and polygons and let us know if that fixes the problem or if
there’s something else. Regards, Sylvain
Hi Sylvain @FlyingRaccoon May I ask to check this issue once more? I have
reviewed your suggestion and missing deletion options are not found as the
cause. I now receive refund requests from my Xbox customers because my product
(Kai Tak 1998) is unuseable. The issue is described here as well: [Meigs Field
/ Kai Tak missing from Content Manager on Xbox. Impossible to remove them -
Bug Reports & Wishlist / Install, Performance & Graphics - Microsoft Flight
Simulator Forums](https://forums.flightsimulator.com/t/meigs-field-kai-tak-
missing-from-content-manager-on-xbox-impossible-to-remove-them/556972) In my
case, the problem goes even much deeper: there are a large number of people,
who bought my Kai Tak from marketplace on Xbox and for all of them my product
is unuseable because they cant remove the default Kai Tak in content manager
on Xbox. On PC its there, but not on Xbox. Why is this? I kindly ask to review
the issue and propose a fix (or workaround). Many thanks! Regards, Martin
@FlyingRaccoon Plus, the following site suggests that only if I request my Kai
Tak to be removed from marketplace, customers could demand a refund: [How to
request a refund – Microsoft Flight Simulator Support
(zendesk.com)](https://flightsimulator.zendesk.com/hc/en-
us/articles/360015885580-How-to-request-a-
refund-#:~:text=You%20can%27t%20request%20a,the%20developer%20of%20the%20addon.)
Please don’t tell me, that due to the new default airport, I have to take my
product away from market place? Just for Xbox, because my PC customers can
remove the default aiport in the market place. Thanks, Martin
Hello @charuma0 I can investigate more but here’s what I need: - your project
sources so I can edit and rebuild your package for testing - pictures and
location of a list of buildings or other elements that shouldn’t be rendered
according to you so i can check very specific elements. Regards, Sylvain
Customers are still complaining because the default and my kai tak are
rendered upon each other on XBox. And still they can’t remove the default one
in content manager. The deletion options don’t help so the question remains,
why can’t the default kai tak not be removed on XBox? Is there no other option
than directing all of my XBox customers to this page: [Request a refund for
digital games | Xbox Support](https://support.xbox.com/en-
US/help/subscriptions-billing/buy-games-apps/refund-orders)?