Here are some guidelines about how you can report a Devmode/SDK related bug or crash on this platform and the information we need to be able to fix the problem.
1) Create and format your bug report
- Head to the MSFS 2024 BugReports category and click the “New Topic” button
- Post 1 bug report per problem, don’t report several unrelated problems in a single topic
- Select the subcategory and add tags depending on the part of the Devmode/SDK your issue is related to
- Follow the default post template to make sure you provide all the important information
- If you face an issue that was previously reported on MSFS 2020, create a new bug report in the MSFS 2024 section and provide a link to the original bug on top of usual information.
2) Use “Report-An-Issue” to generate a crash report archive
Enable the “Generate Report-An-Issue archive on crash”:
Every time you encounter a crash, the sim will open a crash report window on the next launch and will let you save an archive with repro steps (that you can copy from your DevSupport post), attachments, and dump file.
Please save this archive and send it to us, following instructions in section 3.
Note that, by following this process, you agree to provide us with personal data that can be contained in such files.
On our side, we guarantee such files will only be used for debugging purposes and will be deleted as soon as the crash cause has been identified, in a delay of 28 days maximum.
3) Provide private content
If the problem is very specific to your project / package or is very context specific, we can ask you to provide us with your package, DevMode project or dump file.
Or you might be willing to show us videos and pictures of your unannounced product and keep it private.
- First, upload your file using services like OneDrive or Smash. (Do not use DropBox)
- You can protect the archive with a password
- Then, send a private message to the @PrivateContent group with:
- The same title as to the bug report topic.
- The link to the bug report
- The links to download your private content
- The archive password if needed