Large Packages Won't Stream/Download, Preventing Launch at 97%

[MSFS 2024] Bug Reports
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1

Version: 1.2.8.0

Frequency: Consistently

Severity: Blocker

Marketplace package name: Vessels Core Library

Context: Users are trying to download the 2020 version from the 2024 marketplace and when they reboot to activate/stream/download it the startup freezes with a ‘Loading unusually long: log saved to Report-loading.toml’ message. This only happens when using the MSFS2024 Marketplace to try to install our MSFS2020 packages. Other publishers/distribution platforms don’t result in the issue.

Bug description: This package is a couple of GB. Streaming it via the MSFS2024 marketplace results in frozen launch. Checking TaskManager shows that download activity eventually halts too. We suspect this is an infrastructure issue.

We’re not sure how this got through initial testing. We actually requested back in November that packages weren’t automatically made available to MSFS2024 like this.

Related Forum Thread here:
Seafront Simulations Vessels 2020 seem to cause problems loading MSFS 2024 - User Support Hub / Scenery & Airports - Microsoft Flight Simulator Forums

We’ve had to provide some assistance to users who are experiencing frozen loading screens (usually at 97%). Seafront Simulations | MSFS2024 Compatibility

Repro steps: Activate Vessels Core Library (MSFS2020) in the MSFS2024 Marketplace. Try launching.

EDIT: See below - After recent tests I think this is potentially due to a package referencing another encrypted package. We were able to get the Vessels Core Library ‘Streamed’ this morning but due to another post here:
MSFS2020 to 2024 - Scenery not being streamed - even as enabled - User Support Hub / Scenery & Airports - Microsoft Flight Simulator Forums

I can’t be confident that that is accurate either.

2

@FlyingRaccoon Please do you have an update regarding this?

Thanks,

SFSimsDev

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3

Hello @SeafrontSims

This is being worked on but unlikely to be resolved for SU1.

Regards,
Sylvain

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4

What about the option to allow people to download locally? that would at give people a way to bypass the issue until resolved.

Best,
Raul

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5

I’m wondering if downloading requires Marketplace be reopened. Can Asobo comment on this?

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6

Thanks for your and the teams’ efforts Sylvian.

7

Is not relate with marketplace, is relate with library feature

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@FlyingRaccoon

More testing today has shed some light onto what might be happening… I don’t think it is the size anymore. But now that our sceneries are unavailable from My Library I need your help to confirm my suspicions.

We were able to install the large Vessels Core Library from My Library without any issue today*. It was only when also trying to install one of our related sceneries that the 97% freeze happened. These scenery packages are relatively small at only a couple of hundred MB so I don’t think this is down to package size anymore.

Please can you do the following tests at your end as I can’t download the sceneries via My Library (we requested they were made unavailable).

Test Scenarios:
Vessels Core Library installed from My Library with Scenery installed from My Library
PLEASE TEST❓

Vessels Core Library installed in Community Folder with with Scenery installed from My Library
PLEASE TEST❓

Both Vessels Core Library and Scenery installed from Community Folder
WORKS✅ We have confirmed this.

This should help identify where the issue is. I now think that this is possibly due to the Vessels Core Library being encrypted by My Library(?). We had a similar issue in MSFS2020 that stopped our scenery from working because the vessels core library was encrypted. The above tests should help confirm that.

*We think that the Vessels Core Library was installed correctly as it showed as ‘Streamed’ in the Marketplace BUT due to this post here:
MSFS2020 to 2024 - Scenery not being streamed - even as enabled - User Support Hub / Scenery & Airports - Microsoft Flight Simulator Forums
We can’t be confident in that status either.

Please feel free to change the title of this bug if needed.

9

Hello @SeafrontSims

This should be fixed with SU2 beta 1.4.7.0.
Please let us know if your users keep encountering the issue.

Regards,
Sylvain

10

This looks to be fixed. Thanks for all your hard work team.

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