Our aircraft at the marketplace is inaccessible for use when streamed

[MSFS 2024] Bug Reports
1

Hello guys,

I’ve been communicating with Microsoft marketplace team about this issue. They told me to reach out to you regarding this problem.

The issue is our aircraft is not accessible for streaming when is selected. The game freezes when it’s chosen.

We have tried on XBOX and PC and no luck.
Can you please help us with this?

I can submit a private video clip to demonstrate if necessary.

Looking forward hearing from you guys.

2

Hello,

What’s your package name and your game version ?
Can you confirm that It works when in community folder but not in streaming ?

Regards,
Boris

3

Hi @Boris

I can confirm it works when it’s in the community folder.

Our aircraft is the BravoAirspace 787-8 and 787-9.

As for the game version, the issue is on any of the latest version. Either is SU1 beta or not.

Users are able to select and stream other 2020 planes yet our 787 isn’t accessible as it freezes our games.

4

I have forwarded the information to the team in charge of this.

I’ll let you know once I have more updates to share.

Thank you

Regards,
Boris

5

@Boris
Thank you. We are looking forward for a response.

6

But your aircraft need default 787 right ?

9

It does need the 787v1 installed but that’s not the problem. We have confirmed the 4simmers 787-9 can be selected and is flyable via streaming. Therefor our issue is deeper which only Asobo can determine.

13

Gentleman,

I wanted to follow up on this case. Do you have any update?

Thank you.

14

Hi @playboy,

We have identified the root cause of this issue which is related to how you specified the sound folders for your various liveries, e.g.:
sound = "\..\..\BASE_BA788\soundGEnx" ; sound folder

Although this is valid and works in MSFS2020, our “carry-over” mechanism which processes 2020 packages to make them streamable for MSFS2024 is only looking inside “sound.*” folders to detect sound-related files (sound.xml, *.pck…) - in this specific case, it misses some files which subsequently causes freezes when the aircraft is streamed.

This needs to be addressed on our end because other aircraft may be affected but I don’t have an ETA yet.

Best regards,

Eric / Asobo

1 Like
15

Honestly, thank you for the update.

Meanwhile I will see what I can do in my end to fix this and attempt a proper 2024 update utilizing variant separation, etc.

Thank you for your time and I will follow up in several weeks regarding your own fixes with the game itself on the sound issue.