I also have the exact same problem with the Simworks studio’s okavango scenery
, I also have the exact s
Some customers start threatening us. Fully understandable though.
(…) now I’ve got two add-ons (Chicago & Moscow) which have been useless
for one month, and nobody seems capable of fixing it (…) Guess you’ll
understand that I’m starting to lose patience and, if things aren’t sorted
soon, I’ll have to make decissions.
Have somebody else noticed the 60% freeze on load usually happens more
frequently on the FIRST MSFS startup of the day ?
Any news on that yet?
In our case (our customers), if it happens - it stays like that, no matter how
many times you launch the sim. There are some exceptions (you start at a
different airport etc.).
Another customer:
Whenever I try to load the sim, I freeze when in the loading screen about
half way through. I have FSDT as well but ran the updater and it still
doesn’t work. Any issues?
Obviously, some customers think that this is our fault which, well, is not a
really good PR. It would great to have a comment from the Team regarding this
issue.
Hello, First, we’re sorry to hear about those issues and the complaints that
you receive from your customers. Could you comment this answer with the
names & creators of the involved packages? I’ll report to MS and we’ll
investigate together. Thanks,
Moscow Landmarks / Drzewiecki Design Chicago Landmarks / Drzewiecki Design
I think it would be a bit difficult to replicate this, or linking it to a
certain add-on, considering it’s not even consistent between sessions. For
example, with our scenery for KORD ( Fsdreamteam Chicago O’Hare ), in the
Community folder, sometimes I get the 60% freeze, sometimes I don’t. After 3
freezes in a row, I tried zapping both the Package folder and the _PackageInt
folder and did a complete rebuild with the WU6 compiler. At first, it seemed
to have fixed the issue, because the first startup after 3 failed tries in a
row, didn’t freeze at 60%. But then I exited from the sim, waited a couple of
minutes, started it again, 60% freeze again. if I start it again, and it might
work, but it all seems very random, even if I try to always keep the same
settings to start the flight. With a new project I’m working on ( KCLT
Charlotte, not released yet ), with WU5 I could always start it without the
60% freeze, but then it was almost unusable in the Scenery Editor, because it
crashed very quickly after drag-moving things like nodes or parking in the
editor. The maximum I could work was 5 minutes at time, at most, then it CTD
with no error message. With WU6, I’m starting to see some random ( like 1 in 3
) 60% freeze on load which I never had before with this scenery, but when it
loads, the Scenery Editor SEEMS more stable, meaning instead of crashing after
5 minutes or even earlier like in WU5, on a first try I was able to work for
about 15 minutes straight, before it CTD’ed again when moving some node.
Hello ! I am the developer of HK City Times, I also got many marketplace users
of HK City Times that they cannot load into the sim when choosing the starting
point from VHHH, it is strange that since the scenery is only the city and not
doing anything to the VHHH airport, but they say if choosing the starting
point from further away then it loads fine, it all after SU5. The most
difficult part is that few of our testers cannot even encounter this issue
when we also have each bought a copy in marketplace, so it only appears on
some users but not all. I’ve raised this problem to Microsoft but they said
their testers also cannot encounter this issue
If you copy/paste users’ files you may actually be able to replicate the
problem.
Some information that might be useful to Asobo devs to identify the problem:
The 55-60% freeze doesn’t happen if “Online functionality” is OFF At
least, we are making some tests that previously resulted in the freeze
happening at least 30% of the time, but with Online functions disabled, we
managed to load if successfully for 10 times in a row so, it seem to be fixed
this way. So, I’m doing another test (with online Enabled), to see what’s
happening when the sim is “freezed” using the Windows Performance monitor and,
it doesn’t seem is really locked up. Even if the loading progress bar is stuck
at about 55%, the FlightSimulator.exe process is still sending and receiving
some data, just at an abysmal speed, which varies between 3-4 bytes/sec, up to
180-200 bytes/sec but, the fact it changes, seems to indicate the simulator
hasn’t crashed, it is doing something, just very slow. The connection is
towards IP 40.90.9.180, which is a node belonging to Microsoft Azure. I’m now
trying to leave it there for a while, to see if it will eventually come up,
maybe an hour later, like somebody reported.
Further info: The thing that causes the load freeze is not every kind Online
functionality, it’s the BING data so, at least we know it’s not Multiplayer or
Live Weather or Live real-world air traffic. It’s something related to either
Bing data or Photogrammetry, which of course can only disabled/enabled
together, so we can’t say for sure which one is causing the problem. As
further info, we managed to get a freeze on load at the DEFAULT KORD ( even
without the enhanced Premium version ) with nothing in the Community folder.
However, this was fixed by removing the Rolling cache. Instead, removing the
Rolling cache doesn’t seem to be enough to prevent a freeze ( again, only
about 1 out of 3 times ) with an add-on scenery. In this case it was our KORD
scenery but, I can see it happening with many other large airports. Once thing
we noticed, is all those airports DO have custom jetways and, we know there’s
clearly some kind of problem with jetways. Could be the two issues related ? I
couldn’t replicate any crash with some of our smaller airports that don’t have
jetways, like KEYW or LFEQ.
Hi. @SonantAlpaca I am just wondering if the
Team was able to replicate the problem. Our customers are really getting
frustrated as for about a month now those, who bought products from the
Marketplace, can’t use them. This may result in a wave of refunds and no-buy
in the future…
Hong Kong City Times / SamScene3D Macau City VMMC / SamScene3D
SimWorks Studios Okavango Delta. __As a note: Certain customers report
hanging when loading in free flight. Others when loading bush trips. Some were
able to get around the issue by spawning outside the custom airports and
flying in.
Hello, We weren’t able to reproduce yet, but we’re doing our best to get
results this week.
@SonantAlpaca , please contact me if any of the
devs need to try one of our products ( like KORD, for example ), which
randomly freezes on load, about 1/3 of the times.
@SonantAlpaca Thank you for the information!
Looking forward to a potential fix.
@FlyingRaccoon , @SonantAlpaca Just an
additional note from one of our customers:
I just purchased a community folder version of Chicago and it also gets
stuck on loading about half way through, even when it is the only addon in
my community folder
(…)
After a lot more experimentation I finally discovered the culprit is
actually Asobo’s Chicago Ohare (part of the deluxe upgrade). Once I had
deleted that Chicago landmarks loads normally