User can not sign into Forum using XLMS

Site Feedback
1

Hello!

I was assisting the user on the MSFS Forum, I cannot log into DevSupport anymore. Login Loop Error - General Discussion - Microsoft Flight Simulator Forums, who was having issues with logging in.

Does anyone have any tips for how to log in or maybe help him out? I’m out of ideas :smile:

Thank you!

2

Have you tried deleting the cookies on your browser? Not just from the flightsimulator.com domain, but I think also the ones from the Microsoft website.

Kinda weird that happens lol.

Regards,
Carlos Gonzalez
CEO & Lead Developer - NextGen Simulations

1 Like
3

Will check with them :slight_smile:

4

Checked with the user, and they have tried clearing their cookies :thinking:

image
image1170×2532 351 KB

5

I think I know what can be, but let’s see if it’s what I think. It’s been happening in a similar way in the DevSupport Forum immediately after the Xbox Live authentication migration. Try deleting all cookies and site settings, including the MSFS forums and Microsoft login, etc. Then, sign in on either the General sim forums or here the DevSupport forums using the Microsoft account credentials, and reply ‘No’ when prompted to ‘Stay signed in’. Try accessing on the other site immediately after (i.e., first General forums, then DevSupport or vice versa). It’s probable that keeping the cookie session has something to do with the issue.

It’s kinda weird anyway.
I look forward to what happened.

Regards,
Carlos Gonzalez
CEO & Lead Developer - NextGen Simulations

1 Like
6

@HamMan2118

Hello and sorry for the delay,

My guess is that the ‘Stay signed in’ option is enabled, causing OAuth to automatically attempt a connection. Additionally, there may be a typo in the email address provided during account creation. Since the confirmation email has not been received, the account cannot be activated.

I will need either the username of the new account or at least the first three letters of the email associated with the Xbox Live account.

Regards,
Boris

1 Like
7

Hello @Boris,

Here is what the user who was having issues told me:

image
image779×152 11 KB

Thank you! :slight_smile:

2 Likes
8

Hello @HamMan2118 ,
You can tell @LyonHaart001 on the forums that his account has been activated.
Thank you for being the middleman :wink:

Regards,
Boris

2 Likes
9

Yay! I’ll let him know :smile:

1 Like
10

@LyonHaart001 welcome! :partying_face:

11

Thank you @Boris and @HamMan2118 for your help. Great to be back again.

Bill
LHC

2 Likes