CTD when switching from PC to VR and from VR to PC

Questions & Community Discussions
1

Hello, I am experiencing CTD when I switch from PC to VR or from VR to PC. CTD
will occur at any time, in the main menu screen or during a flight. MSFS2020
V. 1.30.12

  • Selected DLSS and DX12 (Beta) and required settings. Please see attachments
  • Win11, MSI 4090 LiquidSupreme, i12900K, RAM 64gb.
  • GPU temperatures reported during CTD - 24C to 34C.
  • HP G2 Headset. Mixed reality up to date uninstalled and reinstalled several times.
  • Latest Nvidia Game Ready Driver 528.49. (Same issue with prior drivers.)
  • The attached pdf document has some additional pictures and description of my issue.
  • the Security Maintenance points to hardware issues VR.
  • this issues do not occur if on DX11 and no DLSS3.

WIN11 EVENT ERROR LOG: Event ID 1000: time stamp 2/12/2023 12:10:27PM
Faulting application name: FlightSimulator.exe, version: 1.30.12.0, time
stamp: 0x63c56d8f Faulting module name: FlightSimulator.exe, version:
1.30.12.0, time stamp: 0x63c56d8f Exception code: 0x80000003 Fault offset:
0x00000000019bc832 Faulting process id: 0x0x5350 Faulting application start
time: 0x0x1D93F02C7844FB7 Faulting application path: C:\Program
Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\Program
Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Report Id: 99d601f7-e008-4c5f-8e46-25bffc980a84 Faulting package full name:
Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe Faulting package-
relative application ID: App Event ID 1002: time stamp 2/12/2023 12:10:29PM
The program HoloShellApp.exe version 10.0.22621.608 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Security and Maintenance control
panel. Any suggestions would be really appreciated. Thank you. PC 2 VR with
DLSS3.1.1 freezes and MSFS2020
CTD.pdf

1644×966 248 KB
1596×953 234 KB

1219×671 141 KB

2

Hello @traxap Does the crash occur in DX12 without DLSS3? Regards, Sylvain

3

Hello Sylvain, Thank you for your interest in my issue. Yes, I’ve experienced
CTD with DX12 and TAA. Pease see attached pdf with print screens. Again, thank
you. CTD with DX12 and TAA.pdf

4

Hello @traxap and thank you for the feedback. We have a potential
reproduction. Could you please follow section 2 & 3 to provide us with a dump
file so we can confirm that’s the same cause?
[http://devsupport.flightsimulator.com/t/how-to-report-a-bug-or-
crash/77](https://devsupport.flightsimulator.com/t/how-to-report-a-bug-or-
crash/77) We do not need a full dump in this case so DumpType set to 1 will be
enough. Thank you Regards, Sylvain

5

Hi Sylvain, The CTD instances created dump files, however, these files are
around 120MB or larger. I was able to compress it down to 28MB but still too
large for what’s allowed here. I ran a file through WinDbg and analyzed it,
and I made a text file which I attached it along with a .pdf file that
includes additional screen shots. Hope this helps. Please let me know if there
is a place I can drop the dump file for you to get. Thank you. DX12
CTD.pdf

6

Hello @traxap We would need the .dmp file directly. You can upload it on
Google Drive, One Drive or WeTransfer and give us the link. Thank you for
taking the time to do this. Regards, Sylvain

7

Hi Sylvain, Here is the link to the zipped dump file. Flightsimulation dump
file Let me know if you got it. Thank you.

8

Thank you. This will be investigated by our engine team.