Xbox users are reporting that the custom tablet EFB on the C-17 (HTML Gauge with touchscreen) is no longer functional after this week’s update.
There are no issues on PC, seems to be Xbox only. Given the limited Xbox debug tools we have access to, I’m raising the issue here, as I’m really not sure how to proceed with this one.
Bump - continues being an issue with Xbox users.
Bump @EPellissier @FlyingRaccoon Issue seems to persist. Works fine in PC, and we can’t really debug on Xbox.
Hello @vantech,
Apologies for the delay.
I’ll move this topic in [MSFS 2024] Bug Reports instead of [MSFS 2024] Questions & Community Discussions as this is more a bug than a question 
This seems like a duplicate of MSFS 2020 Planes - HTML/JS Input fields not working with Xbox
What’s your game version ?
Regards,
Boris
Issue occurs in both the stable release and SU1 Beta. After further investigating, found the root cause, and its not only a Xbox problem - happens in PC as well: Touchscreens in FS24 seem to be incompatible with Xbox controllers.
In PC (and Xbox, if a mouse is used), touchscreens displays function just fine with mouse interactions. However, when an Xbox controller is used, the cursor is unable to interact with the touchscreen.
The exact same gauge functions correctly on FS20 with an xbox controller. I’m unaware if there are any new configs we need to be aware of, and may be missing, to make the display controller-friendly.
@Boris Bump 
This is potentially affecting other aircraft as well
Hello @vantech,
I was out of the office last week, but I didn’t forget about you 
.
Thank you for the details.
We already tracking the issue.
Regards,
Boris
Hello @Boris
Was this fix included in SU2 Beta?
@Boris doesn’t seem to be fixed on SU2, any ETA?
Hello @vantech
Some additional fixes were made in SU3 beta.
Can you confirm this is no longer a problem for you?
Regards,
Sylvain
Hi Sylvain,
This issue still seems to be present in SU3 and is affecting all the touchscreen tablets in the FlyingIron birds. The touchscreen interactables do not appear to work with controller on PC or Xbox.
Thanks,
Alex
Hello @Donny6171,
I tried in SU3 (Xbox Controller on PC) using the FlyingIron P-38L and could not reproduce your issue
Can you show me a video of the issue ? Maybe it’s a specific model / tab that is not working ?
Regards,
Boris
Hi @Boris,
Many thanks for your reply, and thanks for sending that screenshot. I did not realise that there was a separate ‘cursor mode’ for the controller, and using that seems to solve the issue.
The touch screen does not work when cursor mode is off (and only the white dot is visible), however, this may be the intended functionality. I’ve attached a video showcasing the touchscreen not working with the cursor mode off, then working with it on.
Thanks!
Alex
Hello,
This is the intended behavior. You need to use the cursor mode to interact with html gauges.
Regards,
Boris
@Boris Hey guys, I need some help here - Xbox users are reporting the custom cockpit EFB on the C17 (Premium Deluxe) is not interactable, with controller or mouse. Users are unable to use it to open doors, load cargo..
However, the tablet works just fine on PC. I’m unable to find any cause for this issue, do you have any ideas for what may cause this? Unfortunately for this aircraft we have very limited access to beta testing on Xbox, and can’t quickly iterate.
Hello,
We were able to reproduce the issue and I reopened it in our backlog.
I will let you know when I have some news to share.
Thank you
Regards,
Boris
Hello @Boris
Any new info? Any chance this could be resolved for SU5, or something we could do on our side?
Hello @vantech ,
I bumped the ticket we have in the backlog but I can’t tell you when it will be fixed 
As soon as I have some news I will share it here
Regards,
Boris
@Boris Unfortunately it seems this was not fixed with SU5. Is it possible to get it resolved for SU6? Users are getting frustrated.
